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Guest Experience Specialist AC Hotel Miami Beach 1500192X

Position Type:
Full-time
AC Hotels blends contemporary style with cosmopolitan sophistication at some of the most coveted locations in the U.S. and Europe. We're looking for adventurous, curious people with a zest for life and a passion for their authentic local scene to join our team. If you're someone who loves to share your city, has a passion for the latest trends and loves connecting with others, then we invite you to explore a career with AC Hotels. Find Your World(TM) at AC Hotels.
The AC Hotel Miami Beach
located at
2912 Collins Avenue, Miami Beach, FL, 33140
is currently hiring a
Guest Experience Specialist.
Guest Experience Specialist
: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of guest service in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Services Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Specialists - to get it right for our guests and our business each and every time.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=1500192X
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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