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Manager Club Lounge

Company Name:
The Ritz-Carlton
Manager Club Lounge
We make stories like this possible every day. By empowering our fellow Ladies and Gentlemen to make each guest experience like no other. By taking passion and turning it into a vision. And, by leading a team that never forgets we're creating guests for life.
The Ritz-Carlton, South Beach,
located at
One Lincoln Road, Miami Beach, FL, 33139
currently has the following opportunity:
Manager Club Lounge (14001Z9M):
Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Operations and Management of the Club Lounge
Ensures that all company standards are being maintained in each area of the club lounge.
Ensures all team members meet or exceed all brand requirements.
Supervises all areas of club lounge operations in the absence of Room Operations management.
Maintains working condition of club lounge equipment and orders supplies as necessary.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
Provides a safe working environment in compliance with OSHA/MSDS.
Coordinates with Food and Beverage to support lounge operations.
Complies with all corporate accounting procedures.
Performs required annual quality audit.
Supporting the Management and Development of Club Lounge Team
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling against guest and hours/occupied room goals.
Sets clear performance expectations with club lounge employees.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Coordinates customer group requests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobsearch.ftl?lang=en
Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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