Estiatorio Milos
Overview The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift.
They liaise with the GM team to achieve and enhance Milos hospitality expectations.
Skills Ability to understand our brand, culture, and valuesHighly motivated and able to motivate a teamExcellent communication skillsOrganization skills and planning Adaptability and teamworkGuest centric personality Roles and responsibilities Ensure Milos hospitality standards are being achieved.
Builds and coaches a strong floor team to provide the best service to our guests Act as an Ambassador for Milos Service - Work with FOH staff to ensure all steps of service are being followed.
- Ensure dishes that are leaving the kitchen are to the Milos expectations.
- Work with host team to produce optimal floor plans for service- Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan- Act as a leader to staff and guide our FOH team to successful service- Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service- Learn and teach the Milos concept and menu in order to discuss it articulately with our guests- Perform constant dining room checks during service:
1.
Customer checks2.
Cleanliness checks (Dining room, polishing area, and bathrooms)3.
Food quality and presentation Customers - Interact with guests and develop relationships with guest- Exude confidence when dealing with guest issues and guest concerns (e.
g.
, poor service, food not satisfactory, etc.
)- Ensure that every guest's experience can be enhanced- Keep a watchful eye on guest cues to be proactive rather than reactive- Achieve great customer compliments and feedback Administration - Review employee schedules daily to ensure proper staffing for success- Constantly communicate with GM team any staffing updates or concerns- Ensure that staff cuts are made accordingly to management expectations- Outline daily floor plans and review with management team- Review reservations and build a solid game plan to achieve great service About the Company:
Estiatorio Milos.
Estimated Salary: $20 to $28 per hour based on qualifications.
They liaise with the GM team to achieve and enhance Milos hospitality expectations.
Skills Ability to understand our brand, culture, and valuesHighly motivated and able to motivate a teamExcellent communication skillsOrganization skills and planning Adaptability and teamworkGuest centric personality Roles and responsibilities Ensure Milos hospitality standards are being achieved.
Builds and coaches a strong floor team to provide the best service to our guests Act as an Ambassador for Milos Service - Work with FOH staff to ensure all steps of service are being followed.
- Ensure dishes that are leaving the kitchen are to the Milos expectations.
- Work with host team to produce optimal floor plans for service- Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan- Act as a leader to staff and guide our FOH team to successful service- Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service- Learn and teach the Milos concept and menu in order to discuss it articulately with our guests- Perform constant dining room checks during service:
1.
Customer checks2.
Cleanliness checks (Dining room, polishing area, and bathrooms)3.
Food quality and presentation Customers - Interact with guests and develop relationships with guest- Exude confidence when dealing with guest issues and guest concerns (e.
g.
, poor service, food not satisfactory, etc.
)- Ensure that every guest's experience can be enhanced- Keep a watchful eye on guest cues to be proactive rather than reactive- Achieve great customer compliments and feedback Administration - Review employee schedules daily to ensure proper staffing for success- Constantly communicate with GM team any staffing updates or concerns- Ensure that staff cuts are made accordingly to management expectations- Outline daily floor plans and review with management team- Review reservations and build a solid game plan to achieve great service About the Company:
Estiatorio Milos.
Estimated Salary: $20 to $28 per hour based on qualifications.
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